I finally read the Wired App Guide this weekend. I highly recommend picking it up if you are interested in mobile apps. It covers many platforms, and appears to try to stay neutral – iPhone, iPad, Android, WP7 are all represented, but it is iOS heavy. Sorry Blackberry lovers – no mention of Blackberry, though I know at least some of the apps are offered on the Blackberry Market from personal experience.
No matter how much you stay up to date with apps, the app guide is a good read, and there are definitely some useful apps in there, no matter what your personal interests.
Of the 400 apps included, only a few are retail oriented; 15 by my count. In fairness, defining retail can be daunting, so I’ve had to use my own reckoning (I’ve counted Netflix and rdio for example – they sell movies and music) and very few are from household “retail” brand names – Amazon, Apple, and Starbucks are the only ones.
Here are the most interesting mobile apps of interest to retailers that made the cut into the app guide:
Kindle – I love Amazon, but Kindle is obviously saving their best efforts for their own devices. The picture in the app guide is from a Kindle Fire, which is miles ahead of what you get on other devices. While Apple Amazon and other booksellers by mandating a cut of in-app sales, the Kindle eBook store accessible via iPad is really an unfortunate user experience. Kobo’s web store is much easier to navigate and use. I also think Kobo is doing a much better job in Canada as of late. Their prices are more reasonable, and the ereader program is comparable to Kindle.
Amazon Mobile – Take the mobile app, scan barcode at store, and get the price for an item from Amazon and add to your cart. Helpful. Not unique to this app. Tesco has an app that does the same thing, and Canadian Tire can provide pricing from local store with a barcode scan. There are many more with notable capabilities – like Meijer’s Findit.
Starbucks – They had to be on there as the pioneer in building a mobile payment system. The Canadian version is causing me and Canadian users headaches as it seems to be forgetting the login and password. Forces users to *gasp* pull out their plastic card. Great app otherwise, and I’m sure that will be fixed.
Apple Store -I’m less keen on the buying capability in the app, but the addition of in store pickup is very handy. Being able to look up what Apple considers a good aftermarket product also is a useful touch. More helpful is the ability to book a meeting with a Genius at your local store. It should be this easy to book appointments with anyone.
Seamless Food Delivery – Network of restaurants to order delivery from your phone. Great concept. Not available in Canada, but there are Canadian equivalents for online delivery – no mobile app, but should work on the browser of your mobile.
OpenTable – Reserve tables at your favourite restaurant. My favourite new features is that you can now save your reservation to your calendar. A must for obsessive-compulsive types.
Rdio Canada – While it appears to have been around a while, Rdio Canada allows users to play and listen to music in the Netflix model – but with way more content. Mobile apps are available and it works with airplay. I’m currently trying it out on a 7 day free trial. $14.99 per month for unlimited. Great idea for those who don’t have a large music collection already. Tough break if you are trying to still sell CDs.
Zinio – I don’t buy paper magazines anymore, and this app is the reason. While there are a few magazines with native iPad apps, many don’t have them. You can get many of the others here for prices as low as $10 per year. Immediate downloads on availability. Very useable reader. Can carry all my magazines with me when I travel.
It’s not terribly surprising that only a few retail brands made this list. There are thousands of apps, and a top 400 list by necessity will have a lot of things unrelated to a retail experience. The success of a retail mobile app is not necessarily indicated by being on this list either.
Like any other solution, it’s important to have a benefit to the user and the retailer. Find a unique need for your clients, and fulfill it. Many times fulfilling that need will streamline a cost for you. Do you think it’s more expensive in the long run for Apple Stores to have a web based appointment system interfaced to their mobile app for simple scheduling of technical assistance, or for them just to let people pile into stores at random and get angry when they have to wait for hours to get assistance?
This technology provides a real opportunity to make lives better. Take the opportunity to help your customers.