Uniqul – A Finnish company recently released an identification scheme based on facial recognition. The Uniqul concept video imagines the use of a camera to compare the faces of individuals against a database of images in order to identify them. Such a system could be used for airport identification, payments, or any other application where cards or photo identification are currently used, including retail payments. The system checks the image of the customer against a database, and returns the identified customer photo with a name to be verified by the customer. The only customer action is to select an ok button to approve payment.
While the pluck of a company willing to chase such a challenging technological initiative is admirable, this is a challenging solution to implement. Consider:
- What if the returned name and image isn’t the customer’s picture and they say ok to the payment? Free lunch.
- What are the parameters of the image? What if hair colour is changed? What if glasses are different? What if weight is gained or lost? How often will photos have to be re-taken to be effective? Any of these could result in customer and/or retailer inconvenience.
- What about backgrounds and lighting for image capture? Given the wide variety of retail locations with signage, people, windows and lighting, will faces be easily picked out by the solution? Imagine having to look into a camera and sit still for a few moments to make your payment go through. Awkward.
- If such a solution was used at gas pumps, self service or even online, and users hold up a photo in front of the camera instead of using their own face? It’s happened before with android lock screens.
- It’s one thing to be a number. Most acknowledge we have little privacy already, but payments connected to our actual faces might be a bit much for people to accept. Pay by touch tried something similar with thumbprints from 2005-2007 but that didn’t work out.
I’m sure the designers have considered all of these concerns and a great deal more, they will have to be extremely convincing about security when discussing such a solution with payments processors and retailers.
Aireal – Many retailers look to achieve an incredible consumer experience in their stores. It takes a great deal to impress the jaded consumer with access to so much technology. As a leader in entertainment, Disney continuously looks for new experiences. One such experience is Disney Research’s Aireal – a combination of projection, motion sensors and fans.
One demonstration shows an animated butterfly that recognizes that a person’s hand is in the area, and ‘lands’ on it. Puffs of air from fans controlled by the system blow on your hand to complete the illusion of a real butterfly landing on your hand. Another concept would be interacting with a virtual soccer ball. While not part of a transactional solution, it’s easy to see how a solution like this could find its way into a high end concept store.
3Dfit – One of the universal challenges for online retailers of apparel is fit. In order to encourage sales, online retailers have to offer free returns. In order to ensure a good fit, customers often resort to ordering multiple sizes and returning what they don’t want. All of that means higher costs for retailers, and inconvenience for customers who have to return items.
Getting the right pair of glasses for one’s face is just as difficult as finding clothing that fits – perhaps even more so. Glasses.com are attempting to remedy that challenge with a recently released virtual try-on app for iPad to get potential customers a great view of how they will look in a new pair of glasses. Users download the app, open it, and place it against a mirror. The users capture a picture with the iPad camera looking straight at the iPad, and then turn their head to the left and then the right. The app captures a 3D model of the users’s face from the photo. With that 3D model, the full inventory of glasses.com can be shown on the user’s face. The user can scan through images of their face with the glasses on, and even move the glasses up and down the bridge of their nose with a swipe of a finger on the screen.
While this isn’t the same as being at a store and trying them on, it can certainly help narrow the choices – a challenge with glasses, and adds a unique consumer experience to a brand.