2011.05 | Novel Implementations in Retail

A few implementations in consumer facing situations with some unique properties observed in recent news:

  • Royal Bank debuted their first branch with the new branch concept using solutions like Microsoft Surface – for more details on the solution elements and some video check out my prior post.
  • Couche Tard is piloting a bluetooth mobile coupon solution tied to digital signage solutions for Red Bull.  Here’s hoping it doesn’t become mobile spam!
  • Starbucks Canada has placed interactive screens in the front window of one site in both Toronto and Vancouver as part of their Tazo Loose Leaf Tea campaign.  Visit them prior to February 26 to try them out.
  • London Luton Airport in the UK debuted ‘holographic’ hosts to assist airport travellers in navigating the security process.  They are rear-projections of real people onto full size human shaped screens.
  • Walgreens is now providing the capability for customers to renew their prescriptions via their mobile device by taking an image of the barcode on the bottle.
  • Kraft has a new kiosk that they showed off at NRF’s big show in New York last month that recommends recipes based on users’ appearance.   There’s something of the old carnival weight guesser about this one.  It makes you wonder if vegans look a mite greener, perhaps.  Next up, drive through kiosks that guess your order based on your car.
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2011.01 | Articles of Note

A few interesting retail based articles from over the holiday season:

  • I find the multiple to single queues found in banks and some retail stores to be my favourite, but not everyone sees it.   Consider why it seems you always pick the wrong line.
  • Square ships their payment at iPhone dongle and application.  Check out an unboxing.
  • Researchers at Cornell have put together a 3D food printer.  This could change food distribution for QSRs restaurants of all sorts in the future
  • While not overtly a retail technology, this iteration of the Cooper Mini App and its car integration certainly sets the stage for increasing integration between vehicles and retailers. Adding in the element of gaming to compare yourself with other drivers is a fascinating element as well.
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